Not for emergencies. For severe or life-threatening symptoms, call Triple Zero (000). After-hours advice: healthdirect 1800 022 222. Clinic: Mon–Fri, 9 am–5 pm Sydney time.

How It Works

Your Patient Journey

From first check-in to ongoing care.

We have made each step clear, so you know what to expect before, during and after your appointment.

Start Free Pre-Screen

How It Works

Your care journey, step by step

Seven clear steps take you from the initial pre-screen through to your appointment and any recommended ongoing care.

Step 01

Complete the free pre-screen

Start by answering a short series of questions about your age, location, health concern, medical history and previous care. The pre-screen is free and gives an immediate result.

If you would rather complete it by phone, call (02) 7258 5655 and our team can guide you through it.

Step 02

Receive your result

If you may proceed, you will be taken directly to the consultation options.

If the service is not suitable based on your answers, we will direct you to a more appropriate type of care.

A pre-screen result is not a diagnosis and does not confirm any particular treatment.

Step 03

Choose your consultation

Select the consultation that best matches what you would like to discuss:

Initial Consultation $69
Extended Consultation $99
Follow-up Consultation $49

Follow-up consultations are for existing patients.

Step 04

Choose a time and book securely

Select an available video appointment with a doctor or nurse practitioner.

Review the fee and cancellation terms, enter any valid promo code, then complete payment securely.

Medicare rebates are not available.

Step 05

Prepare for your appointment

Complete the secure intake forms before your appointment.

Previous medical records are not required to book, but records, test results and details of previous treatments may help your practitioner understand the wider picture.

Step 06

Attend your video consultation

Join the appointment through the secure link provided in your booking confirmation.

Your practitioner will discuss your health history, previous care, current concerns, preferences and goals before explaining the next appropriate step.

Step 07

Continue through your patient portal

If ongoing care forms part of your plan, you will be invited to create your EddiesMedi patient portal account.

Use the portal to view relevant information and access available fulfilment and delivery options.

Follow-up is generally required after the first month and then at intervals recommended by your practitioner.

Need Some Help?

Questions at any stage?

Call (02) 7258 5655 during business hours or email contact@eddiesmedi.com.au . If you call after hours, leave a message and our team will return your call.

Call Our Team

Take The First Step

Start with the free pre-screen.

Take the first step online, or call us and we will complete it with you.

Start Free Pre-Screen